Refund policy

1. Custom Merchandise Exemption All Pawtastic products are custom-printed using your unique AI-generated artwork. Because these items cannot be restocked or resold, all sales are final. We do not offer returns, exchanges, or refunds for:

• Change of mind or buyer's remorse.

• Dissatisfaction with the artistic interpretation or aesthetic of the AI-generated portrait.

• Incorrect sizing ordered by the customer (please refer closely to our sizing charts before purchasing).

• Errors in the original photo uploaded by the customer (e.g., poor lighting, blurriness).

2. 7-Day Manufacturing Warranty We guarantee the physical quality of our prints and garments. If your product arrives damaged or contains a manufacturing defect, we will replace it at no cost to you, provided you meet the following conditions:

• Notification Window: You must notify us at support@pawtasticco.com within 7 calendar days of the tracked delivery date.

• Evidence: Your claim must include your order number and clear photographs showing both the defect and the entire product.

• Resolution: If the claim is approved, we will place a replacement order into our production queue immediately. We only issue outright refunds if a replacement is impossible due to inventory outages.

3. Chargebacks and Disputes If you initiate a chargeback with your credit card company for a custom order without first attempting to resolve a defect claim through our support team, we reserve the right to dispute the chargeback using the terms outlined in this policy and your purchase history.