Contact information

6. Contact Information

We’d love to hear from you! Whether you have a question about your AI-generated portrait, need help with an order, or just want to show off your pet’s new gear, the Pawtastic team is here to help.

Customer Support Email

  • Email: support@pawtasticco.com

  • We aim to respond to all inquiries within 24–48 business hours.

Business Hours Our support team operates during standard US business hours:

  • Monday - Friday: 9:00 AM – 5:00 PM (EST)

  • Saturday - Sunday: Closed

  • Note: While our AI generates portraits 24/7, human customer support is only available during the hours listed above.

Online Contact Form You can also reach out to us directly through our website by visiting our contact page:

Corporate Mailing Address (Please note: This address is for corporate correspondence only. Do not send returns to this address without first contacting support@pawtasticco.com to file a warranty claim and receive an authorized Return Merchandise Authorization (RMA) number. Unauthorized returns will not be processed.)

Pawtastic 16 GANGABGH COMPLEX OPP CHETANDEV KUTIYA KANKHAL HARIDWAR 249401 STATE UTTRAKHAND INDIA

Before You Reach Out Have a quick question? You might find the answer immediately in our FAQs!

  • How long does it take? Most AI portraits generate in 30 seconds to 2 minutes. Physical shipping within the US takes 3-5 business days after production.

  • What photos work best? Clear, well-lit close-ups of your pet's face looking at the camera yield the best AI results.

  • Can I cancel or change my order? Because our production process is highly automated and custom, we begin processing immediately. We generally cannot cancel or modify orders once they are placed.